Remote Control Service
Historically Remote Control Service has been considered
as the most efficient solution for improving quality of customer
support. Its largest contribution being a tool that avoids
the need for technicians to physically visit the customer
premises.
The benefits are :
- faster response time and reduced down-time
of critical applications
- technical staff is able to operate
more efficiently being 'on hand' and not 'on the road'
- reduced
costs
Via a modem and the DYXIM Remote Control Software, an expert
Dylog technician can:
- perform machine diagnostics
- perform machine sensitivity and
false reject rate setting for new product setup
- upgrade the
software release and backup product files
